Return and Refund Policy
1. Introduction
At Skitch PP1, we want to ensure you have a pleasant and satisfying shopping experience. If you are not completely satisfied with your purchase, we have established a return and refund policy to assist you.
2. Return Conditions
You can return your Skitch PP1 machine within 30 days from the date you received your order, subject to the following conditions:
- Product Condition: The product must be in its original condition, unused, and in its original packaging.
- Included Accessories: All accessories, manuals, and accompanying documents must be included in the return.
- Proof of Purchase: A receipt or proof of purchase is required to process your return.
3. Return Process
1. Contact Us: To initiate a return, please contact us at the following email address: sav@skitchpp1.com. Include your order number and the reason for your return.
2. Return Authorization: Once your request is approved, we will send you a return authorization and instructions on how to return the product.
3. Return Shipping: Carefully package the product and return it to the address provided in our instructions. Return shipping costs are your responsibility unless the product is defective or an error was made on our part.
4. Refunds
Once we receive and inspect the returned product, we will process your refund. Please note the following:
- Processing Time: The refund will be processed within 7 to 10 business days after receiving your return.
- Refund Method: The refund will be issued via the original payment method used for the purchase. If you paid by credit card, the refund will be credited to your credit card account.
5. Defective Products
If you receive a defective or damaged product, please notify us within 7 days of receiving it. We will cover the return shipping costs for a defective product and will provide either a replacement or a full refund.
6. Exclusions
Customized or modified products cannot be returned unless they are defective. Please carefully review your order before finalizing your purchase.
7. Contact
For any questions regarding our return and refund policy, please feel free to contact us:
- Email: sav@skitchpp1.com
Thank you for choosing Skitch PP1. We appreciate your trust and strive to ensure your satisfaction!
At Skitch PP1, we want to ensure you have a pleasant and satisfying shopping experience. If you are not completely satisfied with your purchase, we have established a return and refund policy to assist you.
2. Return Conditions
You can return your Skitch PP1 machine within 30 days from the date you received your order, subject to the following conditions:
- Product Condition: The product must be in its original condition, unused, and in its original packaging.
- Included Accessories: All accessories, manuals, and accompanying documents must be included in the return.
- Proof of Purchase: A receipt or proof of purchase is required to process your return.
3. Return Process
1. Contact Us: To initiate a return, please contact us at the following email address: sav@skitchpp1.com. Include your order number and the reason for your return.
2. Return Authorization: Once your request is approved, we will send you a return authorization and instructions on how to return the product.
3. Return Shipping: Carefully package the product and return it to the address provided in our instructions. Return shipping costs are your responsibility unless the product is defective or an error was made on our part.
4. Refunds
Once we receive and inspect the returned product, we will process your refund. Please note the following:
- Processing Time: The refund will be processed within 7 to 10 business days after receiving your return.
- Refund Method: The refund will be issued via the original payment method used for the purchase. If you paid by credit card, the refund will be credited to your credit card account.
5. Defective Products
If you receive a defective or damaged product, please notify us within 7 days of receiving it. We will cover the return shipping costs for a defective product and will provide either a replacement or a full refund.
6. Exclusions
Customized or modified products cannot be returned unless they are defective. Please carefully review your order before finalizing your purchase.
7. Contact
For any questions regarding our return and refund policy, please feel free to contact us:
- Email: sav@skitchpp1.com
Thank you for choosing Skitch PP1. We appreciate your trust and strive to ensure your satisfaction!