Warranty and After-Sales Service Policy
1. Introduction
At Skitch PP1, we are committed to providing high-quality products. This Warranty and After-Sales Service Policy outlines your rights and options if you encounter any issues with your Skitch PP1 machine.
2. Warranty
Warranty Period
All our products come with a limited 2-year warranty starting from the date of purchase. This warranty covers manufacturing defects and functionality issues that do not result from improper use.
What is Covered
The warranty covers:
- Manufacturing defects.
- Defective parts under normal use conditions.
What is Not Covered
The warranty does not cover:
- Damage caused by improper, negligent, or abusive use.
- Damage resulting from unauthorized modifications or repairs.
- Normal wear and tear of parts (e.g., needles, bobbins, etc.).
3. After-Sales Service Procedure
Reporting an Issue
If you experience a problem with your machine, please follow these steps:
1. Contact Our After-Sales Service: Send an email to sav@skitchpp1.com, including your order number, a description of the issue, and photos if necessary.
2. Problem Assessment: Our team will review your request and provide instructions on how to proceed.
3. Product Return: If a return is necessary, we will send you a return authorization and instructions for shipping the product back.
Refund or Exchange
Once we receive your product and confirm the defect, we will proceed with one of the following options:
- Repair: If the issue is covered by the warranty, we will repair your machine at no additional cost.
- Exchange: If repair is not possible, we will offer a standard exchange.
- Refund: In certain cases, a refund will be issued if the product cannot be repaired or exchanged.
4. Technical Support
For any technical questions or support needs, please feel free to contact us at support@skitchpp1.com. Our team is here to help you resolve any issues you may encounter with your machine.
5. Contact
For any questions regarding our warranty or after-sales service, you can reach us by email:
- Email: sav@skitchpp1.com
Thank you for choosing Skitch PP1. We are dedicated to providing you with the best service and ensuring your satisfaction with our product!
At Skitch PP1, we are committed to providing high-quality products. This Warranty and After-Sales Service Policy outlines your rights and options if you encounter any issues with your Skitch PP1 machine.
2. Warranty
Warranty Period
All our products come with a limited 2-year warranty starting from the date of purchase. This warranty covers manufacturing defects and functionality issues that do not result from improper use.
What is Covered
The warranty covers:
- Manufacturing defects.
- Defective parts under normal use conditions.
What is Not Covered
The warranty does not cover:
- Damage caused by improper, negligent, or abusive use.
- Damage resulting from unauthorized modifications or repairs.
- Normal wear and tear of parts (e.g., needles, bobbins, etc.).
3. After-Sales Service Procedure
Reporting an Issue
If you experience a problem with your machine, please follow these steps:
1. Contact Our After-Sales Service: Send an email to sav@skitchpp1.com, including your order number, a description of the issue, and photos if necessary.
2. Problem Assessment: Our team will review your request and provide instructions on how to proceed.
3. Product Return: If a return is necessary, we will send you a return authorization and instructions for shipping the product back.
Refund or Exchange
Once we receive your product and confirm the defect, we will proceed with one of the following options:
- Repair: If the issue is covered by the warranty, we will repair your machine at no additional cost.
- Exchange: If repair is not possible, we will offer a standard exchange.
- Refund: In certain cases, a refund will be issued if the product cannot be repaired or exchanged.
4. Technical Support
For any technical questions or support needs, please feel free to contact us at support@skitchpp1.com. Our team is here to help you resolve any issues you may encounter with your machine.
5. Contact
For any questions regarding our warranty or after-sales service, you can reach us by email:
- Email: sav@skitchpp1.com
Thank you for choosing Skitch PP1. We are dedicated to providing you with the best service and ensuring your satisfaction with our product!