1. Introduction

At Skitch PP1, we are committed to providing high-quality products. This Warranty and After-Sales Service Policy outlines your rights and options if you encounter any issues with your Skitch PP1 machine.

2. Warranty

Warranty Period

All our products come with a limited 2-year warranty starting from the date of purchase. This warranty covers manufacturing defects and functionality issues that do not result from improper use.

What is Covered

The warranty covers:
- Manufacturing defects.
- Defective parts under normal use conditions.

What is Not Covered

The warranty does not cover:
- Damage caused by improper, negligent, or abusive use.
- Damage resulting from unauthorized modifications or repairs.
- Normal wear and tear of parts (e.g., needles, bobbins, etc.).

3. After-Sales Service Procedure

Reporting an Issue

If you experience a problem with your machine, please follow these steps:

1. Contact Our After-Sales Service: Send an email to sav@skitchpp1.com, including your order number, a description of the issue, and photos if necessary.
2. Problem Assessment: Our team will review your request and provide instructions on how to proceed.
3. Product Return: If a return is necessary, we will send you a return authorization and instructions for shipping the product back.

Refund or Exchange

Once we receive your product and confirm the defect, we will proceed with one of the following options:

- Repair: If the issue is covered by the warranty, we will repair your machine at no additional cost.
- Exchange: If repair is not possible, we will offer a standard exchange.
- Refund: In certain cases, a refund will be issued if the product cannot be repaired or exchanged.

4. Technical Support

For any technical questions or support needs, please feel free to contact us at support@skitchpp1.com. Our team is here to help you resolve any issues you may encounter with your machine.

5. Contact

For any questions regarding our warranty or after-sales service, you can reach us by email:

- Email: sav@skitchpp1.com

Thank you for choosing Skitch PP1. We are dedicated to providing you with the best service and ensuring your satisfaction with our product!